Returns and order support

Problems with an item

If an item arrives damaged, is faulty or does not match its description, contact Autivelle with your order number and a description of the problem. Photos can help us assess the issue.

Your consumer rights

Your rights under the Australian Consumer Law are not limited by this page. Where consumer guarantees are not met, you may be entitled to a repair, replacement, refund or other remedy. For a major problem, you can choose a refund or replacement. Remedies for other problems depend on the circumstances.

Arranging a return

Contact us for the correct return instructions before sending an item. Do not send it to an address on supplier packaging without checking with us first. This request does not limit your consumer rights.